Shipping & return Policy

All purchases are shipped USPS ground. If you require different shipping arrangements than offered on our site, please contact us at info@cowcrack for availability. US shipments to the contiguous 48 states generally takes between 3-7 business days for delivery after your order is processed. It generally takes 2-3 days for us to process your order. In total, you’re looking at an average of 6-10 business days for your order to arrive. Orders placed to Alaska and Hawaii may take longer. Orders placed during peak holiday seasons such as Christmas may take longer. Due to the nature of our products, all sales are final. If you need to cancel an order, and the order has not shipped, a refund may be issued, and a 10% fee may apply. In the unlikely event that your order is damaged during transit or if the product is damaged on our end, please email us immediately at info@cowcrack.com. Do not discard of the box until we have officially filed a claim with the USPS. Often times claims require proof of damage, which may include photos.  It is our policy to resend the order as soon as possible.